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Return Policy

Return Policy

Faulty Goods.

If any of the products you have ordered are faulty please contact us immediately. They must be returned to us within 28 days of receipt. If, on inspection, we find they are faulty, we will either issue a credit note or replacement products. When returning your goods please quote your invoice number and inform us by email that the items have been sent. If returning faulty goods to our warehouse please bring invoice with you.

Unwanted Goods

We do not work on a sale or return basis. If items were ordered for an event or stock and do not sell, we are not able to accept the return. If we are able to accept the return there will be a charge for restocking and administration. The charge will be £5 + VAT or 20% of the product cost, whichever is greater. If you cancel your order before the goods are dispatched we will give you a full refund. If your order has already been picked or is being prepared for dispatch there will be a charge for the cost of packing and administration. Minimum charge will be £5 + VAT.

We cannot offer refunds on personalised vinyl, seasonal products or helium cylinders.

Incorrect items received from your online order.

If you have been sent the wrong items please contact us immediately and let us know what has been sent out incorrectly. Once it has been established that they are the wrong items, please return the goods to us in perfect, un-opened, re-saleable condition. Once received, we will either send out the correct products or offer a refund. When returning your goods please quote your order number and inform us by email that the items have been sent.

PartyBox Wholesale uses the trademarks, images and costumes that may be owned and/or controlled by fully licensed operators. These may not be reproduced or used without the permission of the trademark holders.