Coronavirus (COVID-19) Infection Prevention & Control Policy for PartyBox Wholesale
All of us have been affected by the coronavirus (COVID-19) pandemic. Our team are all taking this pandemic very seriously and have undertaken further training to ensure going forward we can continue to give you, our customers the best, safest possible experience when you enter our warehouse. We have missed being able to supply you your much needed stock, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the warehouse we have implemented a number of changes which we would like to make you aware of. During the time the warehouse has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course. We have since made a number of changes in the way that we operate that you will notice when you next visit.
If any of our staff feel ill or have symptoms of COVlD-19, they will self-isolate immediately and not come into the warehouse. This will not affect your customer experience with us, but will ensure we eliminate any risks to others health. If you or any of the people you live with feel ill or display any symptoms of COVlD-19 please/p>
DO NOT COME TO OUR STORES.
Visiting the Warehouse
For your safety and to maintain social distancing, we ask that you adhere to the social distancing 2m rules in place and follow the arrows around the warehouse to ensure a one way route.
We have increased the frequency of cleaning in the warehouse including making sure that common surfaces, toilets, handles etc. are wiped clean using disinfectant products every hour.
All customers will be expected to sanitise their hands with the hand sanitiser located at the entrance as soon as you enter the warehouse.
We will understand and not be offended if you wish to wear a face mask or wear disposable gloves when you visit the warehouse if this is appropriate.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit. This may include disposable gloves, face masks and face shields where appropriate.
There will also be a protective screen in place at our counter to ensure your safety and the safety of our team.
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in accordance with NHS recommendations at every opportunity.
We will try to make your time in our warehouse as safe, comfortable and enjoyable as possible. If you have any concerns please let us know and we will do what we can to satisfy you.
In order to avoid the handling of cash, we would prefer if you could pay for your items by card or bank transfer, however we will still be accepting cash.
If you are anxious about entering our warehouse, or spending more time than you would like in our warehouse, please be assured that you can now purchase everything we have in our warehouse online.
We have and will continue to improve our website to ensure you find our website easy to use and convenient. We have introduced CLICK AND COLLECT on our website to make your experience with us the best it can be.
Our CLICK AND COLLECT option means you can order your items safely online and collect them in our warehouse at a date convenient for you; meaning less time spent in our warehouse.
We also continue our NATIONWIDE delivery service.
All vinyl and banner orders will now ONLY be accepted via our website where you can input your chosen text and upload your photos (if required). This will help reduce close contact with our team.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thanks you for your understanding.
Donna and team. 05/05/2020